Privacy Policy

1.Overview

This Privacy Policy explains how Risorgi (“Risorgi”, “we”, “us”, or “our”) collects, uses, discloses, stores, and otherwise handles information in connection with our website, marketplace, accounts, communications, booking flows, expert tools, and related services (collectively, the “Platform”).

Risorgi is responsible for the information practices described in this Privacy Policy, unless a different notice or third-party service policy says otherwise.

By using the Platform, you understand that we may handle information as described in this Privacy Policy, our Terms of Service, and any additional notices shown to you in the Platform. If a law gives you specific rights or requires a different approach, we will handle your information as required by that law.

2.Information we collect

The information we collect depends on how you use the Platform. It may include information you provide, information created through your use of the Platform, and information we receive from others.

3.How we use information

We may use information for the purposes described in this Privacy Policy and for other purposes that are compatible with those purposes, disclosed to you, or permitted by law. This includes using information to:

• create, authenticate, secure, maintain, and support accounts;
• process applications, manage profiles, match users with experts, schedule sessions, provide chat features, and support bookings;
• process payments, payouts, refunds, invoices, fees, disputes, chargebacks, fraud checks, and related financial operations;
• provide customer support, send confirmations, service notices, security alerts, administrative messages, and other transactional communications;
• send newsletters, promotions, offers, product updates, surveys, and other marketing communications, where permitted by law;
• analyze use of the Platform, measure performance, run experiments, understand user behavior, improve features, and develop new products, services, and business opportunities;
• personalize content, recommendations, communications, and experiences, including marketing or advertising where permitted by law;
• detect, prevent, investigate, or respond to fraud, abuse, security incidents, policy violations, illegal activity, technical problems, and harm to users, Risorgi, or others;
• enforce our terms, protect rights and property, comply with law, respond to legal process, keep business records, resolve disputes, and exercise or defend legal claims;
• complete transactions, reorganizations, financing, due diligence, sales, mergers, acquisitions, transfers, or similar business activities.

4.How we share information

We may disclose information as reasonably necessary for the purposes described in this Privacy Policy, as directed by you, or as permitted or required by law. This may include sharing information with:

• Experts, customers, account users, and other people involved in a booking, application, chat, message, review, support request, or other Platform interaction.
• Vendors, service providers, contractors, and processors that help with hosting, infrastructure, authentication, databases, storage, payments, payouts, identity or fraud checks, video calls, calendars, forms, email, SMS or phone communications, analytics, advertising, marketing, customer support, security, debugging, monitoring, and business operations.
• Analytics, marketing, advertising, measurement, attribution, and technology partners that help us understand, promote, personalize, measure, and improve the Platform and our communications.
• Professional advisors, insurers, auditors, banks, payment networks, financial partners, and other business or legal support providers.
• Government authorities, regulators, courts, law enforcement, or other parties when we believe disclosure is required or appropriate for legal, compliance, safety, security, rights-protection, fraud, abuse, or dispute-related reasons.
• Parties involved in an actual or potential merger, acquisition, financing, investment, bankruptcy, reorganization, sale, transfer, or other business transaction involving all or part of our business or assets.
• Others when you direct us to share information, consent to sharing, make information public, use an integration, or otherwise interact with the Platform in a way that involves disclosure.

Some privacy laws define certain analytics, marketing, advertising, or measurement activities as a “sale”, “sharing”, or targeted advertising even when no money is exchanged. Where those laws apply, we will provide any legally required notices, choices, or opt-out mechanisms.

5.Cookies and tracking

We and our service providers may use cookies, local storage, pixels, tags, scripts, SDKs, device identifiers, analytics tools, performance tools, and similar technologies to operate the Platform, remember preferences, keep you signed in, understand usage, measure performance, detect errors, improve security, prevent fraud, personalize experiences, deliver or measure marketing and advertising, and support other business purposes permitted by law.

Your browser or device may allow you to block, delete, or limit some of these technologies. The Platform may also show cookie or consent controls where required. Some settings may affect whether parts of the Platform work correctly.

6.Your choices

Depending on where you live and how you use the Platform, you may have rights to access, correct, delete, restrict, object to, port, or withdraw consent for certain uses of your information. You may also have rights to opt out of certain analytics, marketing, advertising, sales, sharing, profiling, or automated decision-making activities.

• You can update certain account information through your account settings or by contacting us.
• You can unsubscribe from marketing emails using the unsubscribe link in those emails or by contacting us. We may still send transactional, security, legal, or service messages.
• You can use available browser, device, email, cookie, or Platform controls to manage certain preferences.
• You can contact us at hey@risorgi.com to make a privacy request. We may need to verify your identity, understand your request, and keep records of the request as permitted by law.

We will respond to privacy requests as required by applicable law. Some information may be exempt from a request, such as information we need for security, legal compliance, dispute resolution, fraud prevention, business records, completing transactions, or protecting rights and safety.

7.Retention

We keep information for as long as reasonably necessary or permitted for the purposes described in this Privacy Policy, including to provide the Platform, manage accounts and bookings, complete transactions, maintain business records, improve and secure the Platform, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, and exercise or defend legal claims.

Retention periods may vary based on the type of information, how it is used, legal or operational needs, backup practices, user choices, and whether the information has been de-identified, aggregated, or otherwise transformed.

8.Security

We use administrative, technical, and organizational measures designed to help protect information. No website, app, database, network, payment flow, email, or internet transmission is perfectly secure, so we cannot guarantee absolute security. You are responsible for using strong credentials and keeping your account access secure.

9.International processing

Risorgi may operate globally, and we and our service providers may process, store, access, transfer, and disclose information in countries other than where you live. Those countries may have data protection laws that differ from the laws in your location. Where required, we use measures designed to support lawful transfers.

10.Children

The Platform is not intended for anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided information to us, contact us at hey@risorgi.com.

11.Third-party links

The Platform may link to, embed, redirect to, or integrate with third-party websites, tools, forms, payment flows, calendar services, video services, social media, or other services. Their privacy practices are governed by their own policies and notices, not this Privacy Policy.

12.Changes

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. If we make changes that are material under applicable law, we will provide any notice required by law. Your continued use of the Platform after an updated Privacy Policy is posted means the updated policy applies to future information handling, to the extent permitted by law.

13.Contact

If you have questions about this Privacy Policy or want to make a privacy request, contact us at hey@risorgi.com.